. . . in that order!
A recent linkedin.com
group discussion and one poster’s experience about people who just don’t seem
to ‘get’ this and others who blame the tool has kicked up
my ire. And equally from a humorous perspective is reminding me of the joke
about a guy who throws his clubs in a lake after having a bad round of golf.
For me, having
Ishikawa diagrams, 5-whys, reality trees, etc in my toolbox to do RCAs,
ensuring plans are comprehensive, etc are great but that's just it. They are
tools to visually represent how well we've analyzed what needs to be addressed.
And like any tool, it can be misused. Ever seen anyone try to use a screwdriver
as a hammer? How about a wrench as a hammer? :-)
I'm a visual learner myself, know others are too, and appreciate that not everyone else is. As an example, the fishbone diagram (when appropriate) I find is something best used to record what was discussed. Thus, early in the process, I've historically found it's best used as a mental tool and left at that. Pulling it out too early sometimes causes people just go through the motions of populating the bones rather than thinking about what should be populated on them.
I'm a visual learner myself, know others are too, and appreciate that not everyone else is. As an example, the fishbone diagram (when appropriate) I find is something best used to record what was discussed. Thus, early in the process, I've historically found it's best used as a mental tool and left at that. Pulling it out too early sometimes causes people just go through the motions of populating the bones rather than thinking about what should be populated on them.
Now, anyone who turns
the People --> Process --> Tools/Tech workflow on it's head and makes the
tool or the process paramount is doing something that is at its very least
"counter intuitive." And at this point, some may say “Hey, you’re
pretty much constrained to HTML, Javascript and CSS to create a website. And
they’re all tools/tech!” And to that I would say “yes, yes they are.” And then
I’d ask those people what websites they know of that were designed to serve
another website.
At the risk of heading down a rat hole, picking up
a gauntlet, whatever, ...
Yes, I too have encountered a lot of useless
tools over the path of my professional career, but they were all people. :-)
LOL
The overwhelmingly vast majority of people I’ve
worked with over the last 30+ years, went to school with, or had as professors
could in no way be considered blind
lemmings who’d follow a process just because it exists and it’s easier than
thinking. Anyone who is living with this reality I would suggest has a very
depressing reality. I can honestly and thankfully say that does not
apply where I am, nor I suspect do the vast majority of other people either.
Oh, BTW,
the article that drove all of this ….